Refund policy

Evergreen Dog Co. products are handmade, custom to your order specifics. Because of this, we cannot offer refunds or exchanges. If you are unsure about our products or sizing prior to your order, please feel free to contact us (we won't bite!) at info@evergreendogco.com for a quick response to your questions and further peace of mind. 

All of our custom-made collars and leashes ARE covered under warranty for hardware defects (screws, rings & snaps) for up to one year. We stand behind our products and feel it's our job to ensure that you have full confidence in your purchase. If you have an issue with hardware during the covered timeframe, please let us know and we will send you new hardware OR rebuild at no cost to you. (Please note: chewing through hardware or BioThane cannot be covered.)