Check out a few of our FAQ Below!

UPDATE 4/30: Due to high volume we are currently running about 2 week behind due to a delay from our sourcing partner. You can expect your gear to go out approx 5-10 business days behind schedule, if this timeline does not work for you feel free to reach out and we can refund you in full!

How can I get an update on my order? If you'd like to see where your gear is in the process, please feel free to respond to your confirmation email. Rest assured, if you received a confirmation email with the subject line "Order #1234 Confirmed" that means that your order has been placed and will be processed in the order that it was received!

Shipping time: Our products are currently shipped out between 2-4 weeks from the date the order was placed. Occasionally it can take longer if we run out of a color, hardware, etc. but your order will ALWAYS be fulfilled if an order was placed, or you will hear from us directly and be refunded in full.

Do you offer exchanges or refunds? Yes, our products are fully refundable if they are unused and unaltered. If you want a different size or color that will require a return, you will be charged $12.98 ($5.99 shipping both ways) and that will need to be paid before the shipping label is created

Do you offer refunds if the gear takes too long to ship? Yes, if your gear will not make it on time for an event or experience that you bought it for, we are more than happy to refund your order in full. We get it, life happens!

Have a question? We'd love to hear from you! If you have a question on your order, please check out our FAQ below. You can also contact us via DM on Instagram at @evergreendogco